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Hannah Brandy
Miranda Jessica Daphna
Service Department
The Service Department is supported by the Service Department Manager, Hannah Simmons, Team Lead Brandy Schrimsher, and Service Coordinators Daphna Ellison, Jessica Johnson, Miranda Plourde. This team provides direct communication by ensuring senior care between client and CAREGiver. They guarantee the quality of senior care services in the following ways:
- Personalized Service- Each client is assigned one service coordinator who has intimate knowledge of their loved one's senior care needs and schedule. This prevents the client and client’s family from talking to someone new every time they call to discuss senior care services.
- Compatibility- Although the service coordinators are assigned to specific cases, they use each other's knowledge and experience working with the CAREGivers to choose the most compatible CAREGiver in skill and personality for each client.
- Dependability- With a pool of over 300 CAREGivers we are able to provide backup staffing should your regular CAREGiver need time off. Your service coordinator will contact the client or client family to offer another CAREGiver's service for that day. This back-up option eases the mind of the client and family in knowing that a CAREGiver will be provided in any senior care situation.
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Hannah Jennifer
Quality Care Department
Quality Care Department
The Quality Care Coordinators are supported by Service Department Manager, Hannah Simmons Quality Care Coordinator nurse Jennifer Russell. This department ensures that each CAREGiver is skilled for the level of senior care service they perform. They provide assurance for the family that their loved one is receiving the best CAREGiver for their needs. The Quality Care Coordinators spend their time:
- Introductory Visits- The Quality Care Coordinators go to the homes and introduce CAREGivers to new clients. During this visit both client and CAREGiver become familiar with senior care that will be provided to the client.
- Supervisory Visits-Quality Care Coordinators make frequent visits into the home to access current senior care clients and actively seek solutions for clients that have special senior care needs.
- Health Care Referrals- Quality Care Coordinators refer clients to other trusted healthcare services in the community as they face different medical conditions or needs outside our non- medical homecare capabilities. Examples would be medical home care, hospice, and durable medical equipment.
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Rachel BJ
Jeri Alitta
Human Resources Department
The Human Resources Department is supported by Manager, Rachel Brasher, Assistant Manager BJ Tucker and Assistants Jeri Davis and Alitta Causey. This department assists in guaranteeing we hire and retain high level CAREGivers by completing the following responsibilities:
- Recruitment- The Human Resources Department actively recruits CAREGivers through advertising, public speaking, job fairs, and encouraging our current team of CAREGivers to recruit their friends and family.
- Screening and Training- The Human Resources Department ensures your loved ones safety through background screening, DHR screening, CNA registry screening, and drug screening. Once hired, every CAREGiver completes a thorough job orientation, educational programs, ongoing performance feedback, and counseling.
- Retention- The Human Resources Department plans and organizes different CAREGiver appreciation events. Each Human Resources Team Member is assigned specific CAREGivers to which they contact and provide help and encouragement when needed. This ensures a low amount of CAREGiver turnover instilling a feeling of appreciation and teamwork in each CAREGiver.
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Susan
Nurse Trainer
Our Service Assurance Trainer, Susan Tidwell, BSN, spends time with CAREGivers providing hands-on experience performing skilled care in our personal training room. She also provides video training and skills assessments to guarantee a CAREGiver is equipped with the knowledge and hands-on training needed for specific levels of care.
Susan Tidwell graduated from the University of Alabama, Huntsville, with a BSN in 1985. She began her nursing career as the Director of Public Health in Mali, West Africa, as part of the International Mission Board Program. During her 24 years of experience she has worked in home health, hospice, and long-term care settings. In addition to her current position with Home Instead Senior Care she also works as a Nurse Assistant Training Instructor for The American Red Cross.
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Finance Department
Finance Department
The Finance Department is led by Financial Manager, LaTonya, Financial Assistant Manager, Marshella, and Financial Assistant Tina. This department is dedicated to assisting you with the payment process in the following ways:
- In House Billing- Convenient in house billing allows the client or client’s family to talk to one person concerning their billing senior care needs. This provides immediate solutions to billing concerns. Being located in Huntsville also provides local residents the opportunity to drop by payment or come to the office to handle billing concerns.
- Benefits Paperwork- Our experienced Finance Department provides assistance qualifying for Long Term Care Insurance and Veteran's Association Benefits.
- Convenient Billing Options- The Finance Department provides the option of using Electronic Funds Transfer (EFT) and Automated Clearing House (ACH) for your convenience for your senior care needs. By using this option, you can pay by phone or use direct draft from your bank account.
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Community Service Relations Department
The Community Service Department, led by Marketing Manager Julie Smith, Kristy Short Community Service Representative and Marketing Assistant Meredith Lewis. This Community Service Relations Department link Home Instead Senior Care to the community by:
- Community Relationships: Their relationships with other healthcare providers in the community helps the Quality Care Coordinators solve challenges involving aging-related medical conditions outside the scope of our services to provide utmost client care.
- Community Involvement: Giving back to the community and providing for less fortunate seniors in our community is an important part of our business. The Community Service Relations Department organizes local programs such as Be a Santa to a Senior. They also raise money and donate to organizations providing Alzheimer's Care such as the Alzheimer’s Association in Huntsville and Alzheimer’s Services of Marshall County. Participating in local events such as golf tournaments for fundraising purposes, sponsoring events, and hosting community relation events are other ways they help Home Instead Senior Care stay involved in the community.
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Community Awareness- Staying abreast on current resources is important to our company. The Community Service Department does this by educating the community on resources to improve aging. Some of our feature topics are Exercising "The Golden Rule" , “Breaking Point”, and “Baby Boomers.”
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Julie Susan
Susan Frampton and Julie Gladden work as our Receptionists at Home Instead Senior Care. Everyone is welcomed with a warm smile and friendly greeting whether it is by phone or coming in our office.
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Deactur Staff
Dawn
Our Decatur Staff service the needs for Morgan, Limestone, and Cullman Counties. This includes service department needs and quality care needs.
