We are committed to providing responsive, quality care for each of our clients.
Our goal is not only to meet your expectations, but to exceed them.
Vital pieces of our unique Quality Assurance Program include:
- Our Client Care Coordinator completes an initial home visit and creates an individualized "Plan of Care", based on the client's needs, likes and dislikes.
- Our Client Care Coordinator meets with our Scheduling Specialist to communicate details of the "Plan of Care" and important compatibility criteria.
- Our Scheduling Specialist assigns qualified CAREGiver(s), manages the overall care schedule and maintains communications regarding the schedule with the client and their family.
- Our Client Care Coordinator conducts initial CAREGiver introduction with client specific training and follows up with client and/or family within first few days of service.
- Our CAREGiver provides companionship, mental stimulation, socialization, support, personal care, assistance with dressing and bathing, meal planning preparation and cleanup, incidental transportation, medication reminders, and other non-medical one-on-one activities as outlined in the "Plan of Care".
- The CAREGiver records their daily activities and observations in the Client Journal.
- Our Client Care Coordinator conducts regular phone calls to assure that our CAREGivers are providing quality care.
- Our Client Care Coordinator and R.N./Nurse Consultant conduct regular "home visits" to see first hand how the client's needs are being met, if there are changes in the client's condition and needs, or if there are other additional services or equipment that may now be appropriate.
- Our CAREGiver notifies the office if they notice any significant changes in the client's physical, mental or emotional health, so we may communicate this to the client's family or other loved ones. When these situations arise, our Client Care Coordinator or R.N./Nurse Advisor conducts a special "home visit" to assess the situation.
