Results from a Recent Client Satisfaction Survey Conducted for Home Instead Senior Care of Rhode Island by JD Power - 'Pursuing Excellence by Advancing Quality':
Ethel T. 8/3/2010 From herself
They are outstanding. They are very good. They are very kind, courteous, and helpful.
Helen L. 7/31/2010 From herself
They are wonderful. The Caregiver I have is wonderful.
Ruth B. 7/30/2010 From Pamela and Ernie T.
They have great people and outstanding service. They are dependable.
Elizabeth S. 7/30/2010 From Elisa A.
They were there when I needed them. They are very good.
Louise K. 7/29/2010 From Pat B.
They are very caring and understanding. They are pretty on top of things. The overall service is very outstanding.
Notes from Clients and Families:
Anonymous, 11/11
All of you have been so good, especially Donna, in taking care of Mom like she was your own. I really appreciate all that everyone does for her and for me and my brother. We certainly could not have made it this far without the help of the wonderful people that make Home instead what it is. I know tougher days are ahead, but I am comforted in knowing that Donna and everyone at Home Instead will be by our side in helping to make Mom's final journey as pleasant and as enjoyable for her as possible. Thanks again for all that you guys do......................
Mary Wiesner, 1/11
I want to express my thanks for the special caregivers that filled my mother's life with joy and compassion over the past years, Helen, Janice and Liz. They are very special ladies and I will never forget the outstanding care my mother received from them. Thanks again for your kindness. Yours truly, . . .
Pavao, Antone 4/21/11
If it weren't for people like Leesa, my dad would have had a much less comfortable and more lonely life. I think of many things I am grateful for: He was able to have a long, very full life. God took him peacefully when it was evident that there would only be suffering ahead. We were able to keep him in his own home. He was able to be independent and make his own decisions (Good or bad :) ). He was able to have Rebecca and Leesa help him. I know he was happy to have them because he bragged about them both.
Norma Jean Schmieding, 5/11
From Ginny & Mike (Niece) . . . Dear Staff, We want to thank you so much for all the loving care and support you provided for Jean. We know it required much patience, guidance & direction on your part! It was so reassuring to know that she was being cared for by staff who appreciated Jean for who she is, and provided the best possible care and companionship. God bless you all – we don't know what we should have done without Home Instead!
Ed DiPrete, 9/1/11
Please accept my deep appreciation for the consistently superb care rendered to my wife Patricia during the last 6 years. The CAREGivers were not only well trained and very professional, but equally important, they were very caring and sensitive individuals. My contacts with your office reflected the same degree of courtesy and professionalism. I commend all!!
Anonymous 10/11
Hi Isabel, I just wanted to thank you and your company for all your help. My Dad's issues are being dealt with now, and hopefully I can get him resettled into an Assisted Living facility soon. He needs to regain some weight, and get back on his feet first and we will deal with his resettlement soon. I am relieved that he will be cared for better than I could provide. I tried hard to honor his wishes, but deep down I knew it was just a matter of time. I guess I was naive about his ability to care for himself. It took MY brain a while to finally realize it. A special Thank You to Dawn and Darlene for providing outstanding service and kindness. I will never forget All of you.
Hugh M. 6/4/09 From Charrel M. (wife)
Dear Mr. Leiter, I am sorry that is has taken me so long to write this note to you about how much I appreciate what your agency did for my husband, Hugh, and me during his five year illness. Your staff was unfailingly helpful and prompt in their response to any need or inquiry, and in particular, I cannot say enough about the wonderful care that Kathy Toth and Tabitha Arduz gave to my husband. They were perfectly suited to his needs, always prompt, cheerful, and they anticipated his needs without ever overstepping their boundaries with him. I will always be grateful that they were assigned to us. They made both of our lives so much easier. As a result I have recommended Home Instead to anyone who is considering hiring a caregiver. Best of luck with your organization.
Mario P. 5/28/09 From Edna P. and Laurel B.
Dear Erin, My mother and I want to thank you for all of your kindness towards Mario. We know you extended the length of time Mario could remain at home. We wish you the best.
Emily Tucker 5/27/09 From herself
Staff of Home Instead Senior Care, My sincere thanks, a it belated, for remembering my 94th birthday. Can't believe I'm still here and still functioning.
John W. 3/4/09 From Elizabeth W.
Dear Sandi, We want to thank you for your excellent service that you provided to our home recently. It was greatly appreciated and you all made a difficult time much easier. Tracy was exceptional and was a very willing addition to our home. It is a relief to know such organizations exist. Thank you again.
Marcella Kepner 3/14/09 From herself
Thank you so very much for the beautiful yellow Begonia you aent me via Theresa. Since it was March 14, I assumed it was for my birthday qhich is 3/27/09 - I will be 94. The caregivers you have sent to me, I am so grateful for. They are so thoughtful of what to do for me. Thank you.
Marian H. 2/4/09 From daughter, Carolyn H.
I have been so impressed and pleased with the loving care you gave my mother - thank you sincerely. Your friendships to her and to me has made her passing less sad.
Barbara C. 12/15/08 From daughter, Catherine H.
This is to thank you for your prompt service to my mother, Barbara Card, on Nov. 26, 27, 28, 2008. It was a relief to me, and Barbara liked the worker assigned to her, Victoria R, very much. Hoping the Staff has a happy holiday season.
Nancy J. 11/12/08 From daughter Heidi N.
Thank you for all the time you took with me on the phone today relative to determining the final balance due for services given to my mother, Nancy J.. You demonstrated the utmost patience with each question I had, no matter how small the detail. I enjoyed hearing about your philosophies on providing companion care and how the caregivers should be handled with the highest respect and appreciation for the difficult work they do.
I regret that my parents' needs for increasingly specialized medical care precludes us from our continued use of your services. Our conversation convinced me that the agency you have run there for 11 years is one of the highest standards, integrity and quality. I will gladly refer your business to others who may need companion services, and am glad that Jenny M. referred us to you. As I said on the phone, I will write a separate note to Janet to thank her for being a friend to my mother when my mother was in the earlier stage of her illness. Janet was the first person I entrusted my mother to and that was a big step for me. When mom was with Janet, I knew she was in mature, capable hands. Thank you again.
Lucy C. 10/31/08 From daughter Fran G.
Thank you for the wonderful, compassionate care those of you who've worked with my mother have provided. You are truly an exceptional group of people.
Gladys B. From daughter Sandy V.
Thank you all so much for the care given to my mom over the past several years. Liz C. always went "above & beyond" in her care. It truly is an organization that tries to keep people at home which is where my mom wanted to be. I will miss her a lot! Thank you also for the beautiful Christmas arrangement - I am enjoying it - Thanks again.
Jean T. From daughter Marilyn T.
Dear Friends at Home Instead, I need to praise Leesa over and over, she is a plus to your agency in every way. After much persistence over a long period of time, Leesa was able to persuade my mom to have her hair washed, cut, and permed. This may sound like a small task to some, but to those who know, it was monumental. I do believe she has become a trusted caregiver in my mother's mind. This is what your agency is all about! Kudos! Thanks! Good for you! (Best for us!) You are wonderful Leesa.
Renee & Rose B. From daughter Carol K.
The flowers sent to mom and dad on Saturday were beautiful. Mom & Dad were surprised and wanted me to say Thank You for your gift and thinking of mom and dad on their 61st anniversary.
Louise A. From herself
Thank you for my lovely card from all of you at Home Instead Senior Care. It was a wonderful surprise. I am very happy with the care I get. Thanks again.
Claire M. 7/9/08 From herself
Thank you for the nice rose plant brought to me by Ambassador Carolyn. I really appreciate the nice thought. Sincerely.
Ann P. From Niece Linda C.
I want to thank you for all the excellent care you gave my Aunt Ann when she was home. I especially want to thank Edna for all the days she patiently played Skip Bo & 500. I know Auntie was difficult at times and loved to take long rides.
Unfortunately she would forget about the nice rides 10 minutes later. I thank God for caretakers who give their time for such an important need. Your agency is such a blessing. We could not have kept Auntie in her home as long as we did if we didn't have your help. Auntie is in S. V. now and when I asked her about Edna she actually said "Oh, my Care giver"? I was shocked, this is the impression she has made on Auntie. Even with all her memory loss she still remembers her. I can't say enough good things about Edna. She was part of the family. God bless all of you and many thanks for all you have done.
Dorothy S. 7/31/06 From daughter Jill M.
Thank you so much for all the help and kindness you've given my father (and mother) over the past four years - especially the last few difficult months. You've all been great! With much gratitude.
Louise K. From herself
Dear Valerie, I would like to "thank you" for the free week of service that I will be receiving, due to my referral of Vivian R. That was certainly a pleasant surprise!! More importantly I want to express my appreciation of Liz. She is an excellent worker with a wonderful personality. She is very observing and does what needs to be done. Liz doesn't stop from the minute she walks in. I wish I had her energy! I am so happy she was selected for my caretaker. If your company awards its employees, I feel Liz should be a recipient. Thank you again.
Laura H. 4/1/06 From daughter Deb H.
Dear Mona, Just wanted to drop a personal note to you and tell you how very pleased I am and my mom is with Jane S. She is very caring, responsible, and mom enjoys her company. Every time I talk to mom on the phone I hear wonderful new things they have accomplished. Your organization is a wonderful thing! Sincerely.
Gladys B. From herself
Dear Gary and Isabel, It was nice meeting you last Wednesday, I enjoyed your visit. Thank you very much for the flowers and cake & balloon, and birthday card. I also thank all at Home Instead Senior Care for their help over the years. Sincerely. My sincere thanks . . .P.S. .I forgot to include Sherry, Dawn, Isabel and nighttime caregiver Gladys Connors in my thanks. They were great, too.
