Quality Care Assurance:
Our Clients Come First

Making sure that we consistently deliver the promised quality of senior care to our clients is a singular effort for our team. It starts from a core philosophy embraced by our entire Care Team: Our Clients Come First!

From the moment you or your family makes the initial contact with us, you will have a positive experience. We'll help you gather the information you need, answer your questions and build realistic expectations. Clear and consistent communication about your needs and our service level is an important part of building a strong, long-term partnership to care for your loved one.

At your request, we'll forward you our Service Information Packet. This consists of several brochures and articles about the range and quality of our services, a list of references, copies of our insurance certificates and an introduction to our Care Team.

As you begin to work with our Care Team to understand the services available for your senior, we follow a proven process to help you every step of the way:

• A Complimentary Home Visit or Service Call can be set up to ensure you get to meet us personally and know us professionally. Our Client Care Coordinator will work to understand your needs and the environment in which senior care will be provided in order to make a good match with your CAREGiver.
• A Service Agreement is then presented and signed that gives us authorization for our CAREGiver to provide senior care services. This is not a binding contract because we believe you should be free to cancel at any time.
• A Service Introduction is scheduled by the Client Care Coordinator to introduce the CAREGiver to the client and to ensure a smooth transition.
• A Client Journal (a binder) serves as a communication center. It contains emergency contact numbers and a daily log of notes and reports by the CAREGiver.
• A Quality Assurance Check is completed by the Client Care Coordinator at the end of the first day of service. This helps us ensure that the quality of care provided was as promised and any adjustments needed can be made right away.
• A Quality Assurance Client Visit (unannounced) will be performed within the first two weeks of care to check on the quality of care and review the information in the Client Journal.

Once the senior care service relationship is off to a good start, the Client Care Coordinator and the Staffing Coordinator will continuously monitor the Client Journal and ensure that the same high-quality service is provided each day.

The senior care professionals at Home Instead Senior Care in Mountain View believe that consistent communication is the key to success. Our team is committed to working closely with you and your loved one to help them live safely and independently.

Our Home Instead office in Mountain View, CA serves the South Peninsula communities of Cupertino, Sunnyvale, Mountain View, Palo Alto, East Palo Alto, Los Altos, Menlo Park, Atherton, Portola Valley, Woodside, Redwood City,San Carlos, and Belmont.

Please contact us at any time with questions or concerns or to learn more about our senior home care services:

Call 650-691-9671
Email info@hiseniorcare.com