Michelle Rogers, Owner Michelle Rogers grew up in the Bay Area and has more than 25 years of marketing and sales experience within the technology sector. Michelle acquired the South Peninsula Home Instead Senior Care franchise, founded in 1997, after deciding she wanted to be involved in providing services that would support people in the community. Her CAREGivers provide non-medical, in-home services to seniors in Cupertino, Sunnyvale, Mountain View, Palo Alto, East Palo Alto, Los Altos, Menlo Park, Atherton, Portola Valley, Woodside, Redwood City, San Carlos, and Belmont, Calif. Michelle feels honored to witness firsthand how Home Instead Senior Care services impact elders in a positive manner.   Sandy Sparkman - Client Care Consultant Sandy meets with potential clients and families in their homes to design a plan of care. She also makes client satisfaction calls to ensure we are fulfilling our commitments. Sandy has more than 30 years of customer service, sales and upper management experience in the real estate, high-tech and retail industries. She has a bachelor's degree in marketing with a communications minor from California State University, Sacramento. In her free time, Sandy enjoys traveling with her family, attending sporting events, and just hanging out with their two Golden Retrievers.  Nikki Hochhauser - Business Development Manager In her Business Development managerial role, Nikki meets with clients and their families to design a personalized plan of care. She also builds effective partnerships with professionals who are part of service organizations important to seniors, such as hospitals, senior centers and other senior resources. Additionally, Nikki organizes networking events and fundraisers for nonprofit groups in the community. Previously, Nikki, who has been in the health-care industry for seven years, was the Executive Director at the San Luis Obispo County Medical Association. She has a strong passion for dogs, football, her family and friends. Nikki also holds a bachelor’s degree in business with a concentration in marketing from California Polytechnic State University, San Luis Obispo.  Courtney Jamieson - Business Development Courtney’s business development role allows her to delve into a range of public relations, social media and marketing duties. She divides her time between meeting with clients and families to determine a care plan, creating partnerships with professionals in the senior-care industry and putting together networking events and fundraisers with community nonprofit groups. Previously, Courtney was the social marketing coordinator for clients at Porter-Novelli/Voce Communications, a public relations company in San Francisco. Courtney’s talents don’t stop outside of work. She’s a six handicap on the golf course and plays in local, amateur golf tournaments. She also enjoys painting, snowboarding and hiking. Courtney has a bachelor’s in communications with a specialty in social media public relations from California State University, East Bay.  Jenifer Martinez - Director of Operations Jenifer runs the business’ day-to-day operations, including overseeing the training program and assisting with hiring, scheduling and payroll. Jenifer, who has worked at Home Instead Senior Care for seven years, also is responsible for service quality and ensures that company promises to clients and CAREGivers are being fulfilled. She holds a bachelor's degree in behavorial sciences from San Jose State University. In her free time, Jenifer enjoys exploring the world through travel, cheering on her favorite hockey team, taking on home improvements, and camping.  Francisco Sudiacal - Director of Client Services As the director of Client Services, Francisco oversees the staffing team that is responsible for coordinating services between CAREGivers and clients. He has more than 12 years of experience in the health field, including insurance billing, lab and clinical work, teaching, and management. He also studied molecular biology and classics at the University of California, Berkeley. Francisco enjoys military history, basketball and science fiction, but is particularly fascinated by economics and finance.  Matt Bigelow - Client Services As part of our Client Services team, Matt shares the responsibility for coordinating schedules between our clients and CAREGivers. He has more than 10 years experience working in the health-care industry, both in a hospital setting as well as in an inner-city dental clinic. Matt holds a Bachelor of Arts degree in sociology from Lourdes College in Sylvania, Ohio. He also loves spending free time with his wife, Jill, and his family, being outdoors with his friends, growing produce in his garden, and traveling to see his family in Ohio.  Cristina M. Murphy - Recruiting and Retention Coordinator As the recruiting and retention coordinator, Cristina shares the responsibility for coordinating schedules between our clients and CAREGivers. Cristina has more than 20 years experience in the customer service industry working in various sectors, such as: health care, nonprofit, education, and retail management. She has an associate of science degree in interdisciplinary studies and a certificate in communication studies from Evergreen Valley College. Cristina also has a human resource management certificate from University of California, Santa Cruz Extension, and she is currently a senior at San Jose State University pursuing a bachelor’s in behavioral science with a concentration in psychology. In her free time, Cristina enjoys watching professional basketball, spending time with her husband and volunteering at her child's school.  Erika V. Kendrix - Adminstrative Assistant Erika has the unique role of being the first point of contact in our office. She handles day-to-day administrative functions, including managing all office activities. Her psychology background sparked a lifelong passion for discovering more about how the mind works. Erika’s enthusiasm for all types of music leads her to use every radio as her karaoke bar. Moreover, she has a positive outlook on life and believes in enjoying what you have. Arlene Cabrera - On-call Coordinator Arlene answers calls after normal business hours. Kris Jocson - Bookkeeper/On-call Coordinator Kris’ previous experience in home care proved important in his current role as bookkeeper and on-call coordinator. He held similar roles for a home-care agency in New Jersey and also worked at a pediatrics office in that state. Kris earned a degree in business administration from the University of Santo Tomas, Philippines. When he’s not working, Kris enjoys playing billiards and Xbox 360 games along with watching movies. Kris also cherishes seeing his wife and son in his native Philippines.  Carol Williams, RN, BSN As our on-staff nurse, Carol calls upon her extensive health-care experience when interacting with clients, conducting quality assurance visits and helping with CAREGiver training. For more than 19 years, Carol has worked in the areas of dermatology, pain management, physical/occupational therapy and case management in medical offices, skilled nursing facilities and hospitals. Additionally, Carol earned her nursing degree from San Jose State University. In her spare time she enjoys spending time with her family, going to the beach, cooking, and reading. |
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