|
|
| How are CAREGivers selected? First, the Home Instead Senior Care franchise network looks for people that have a passion to help seniors live independently. Then each potential CAREGiver must successfully complete a thorough personal and professional reference and criminal background check. Each CAREGiver is also bonded and insured. |
| How do you screen your CAREGivers? All CAREGivers are thoroughly trained, insured and bonded. We also perform pre-employment drug testing, as well as random drug testing, conduct a nationwide FBI fingerprint search, and retrieve a copy of their Driver Motor Vehicle record (as we do not allow CAREGivers to have any negative driving records). All CAREGivers are tested for TB and must have a negative result to be employed by us. Our first concern is our clients' health and safety. |
| Can I get in touch with someone after hours? Yes, we answer our phones live 24/7/365 and are ready to help you anytime. |
| How do you train your CAREGivers? Home Instead CAREGivers participate in an exclusive senior care training program, which covers the most practical topics and situations encountered in providing elder care. |
| Can my CAREGiver drive me to appointments? Yes, part of our screening process and background check is to make sure all of our CAREGivers are safe drivers and they must have current driving insurance. We provide transportation in either your car or our CAREGivers. |
| Can I increase or change my hours anytime? We ask that you give us at least 24 hours notice of any change. In case of an emergency we will do everything we can to accommodate your necessary changes. |
| What types of payments do you accept? We accept standard cash, ACH (electronic payments) and credit card payments, as well as assignment of benefits for long-term care insurance. |
| What happens if my CAREGiver gets sick? That is why the Home Instead Senior Care franchises employ a CAREGiver team approach. If one CAREGiver is sick, another is normally available to meet your home care needs. |
| How many years has your office been in business and are the owners active in the business? Our office is now in its 12th year of operation. Debbie and Andy Seplow continue to work daily in the business alongside all administrative personnel. They are as much a part of the team as is our staffing personnel, quality assurance persons, bookkeeper and all other key personnel that create successful CAREGiving in our client's homes. |
| Do you provide senior services to those in nursing homes or assisted living facilities? Yes, Home Instead CAREGivers provide elderly companionship to residents in assisted living facilities and nursing homes who may require additional attention and/or personalized long term care. |
| What makes Home Instead Senior Care different from other companies? As the world's largest, most trusted home care company, no one else provides comprehensive CAREGiver training, client-CAREGiver compatibility and quality assurance. Home Instead Senior Care actively lobbies to keep senior care affordable and has the largest number of participants in the National Private Duty Association (NPDA). No other in-home, senior care company has earned the deep level of trust among clients, their family members and friends, and thousands of home health care, medical and social elder care organizations as Home Instead Senior Care. |
| Who pays the CAREGiver, you or me? Your CAREGiver is employed by his or her locally, independentally owned and operated franchise, which means the local office handles all the billing, payroll, taxes, insurance and administrative responsibilities for your CAREGiver. |
| Why should I use Home Instead Senior Care rather than someone out of the newspaper? There are several reasons why Home Instead Senior Care should be your choice for elderly companionship and home care. All CAREGivers are screened, trained, bonded and insured, and you don't need to worry about figuring out taxes. Plus, the Home Instead Senior Care network's large staff of quality employees ensures that the most compatible and reliable CAREGiver will be there for your family member or friend - even if your CAREGiver gets sick or moves away. |
| What are your rates and minimum hours of service? Rates and service hours vary by office. Please contact the Home Instead Senior Care office nearest you for specific rate information. |
| Is Home Instead Senior Care a maid service? No, but CAREGivers can provide light housekeeping, laundry and ironing.
|