Reaching for the Top:
We are committed to providing the very best in home care services to our seniors. Because of this, very early on in the business, the owners felt it important to be able to receive feedback on the services provided; not only about the CAREGivers who take care of our clients, but also about the inside staff who help run the organization on a daily basis.
Our CAREGiving Staff are hired after an multiphase interviewing proceedure, reference checking, multiple security checks and drug testing. They then go through our extensive orientation and training program. Only after these steps have been successfully completed are they ready to be introduced to their first Home Instead Client!
Frequent Quality Visits have always been conducted by the Home Instead Offices. These visits allow for both feedback from our Clients and observation of the assistance being provided. But we wanted to take this a step further.
What developed is now a standard procedure known as an Exit Evaluation, an evaluation occurring after the end of services. The feedback received from these evaluations is shared regularly with our CAREGivers and staff. Our survey results have helped not only the CAREGivers improve performance and better understand their jobs, but also our staff in their ability to provide the highest level of service to our client’s, their families and to our CAREGivers. We have compiled over 12 years of statistics and have consistently scored a 9 or above, on a scale of 1 to 10, in customer satisfaction. Home Instead Senior Care, indeed, provides the highest quality home care services - and we have the data to prove it!
On a national level, Home Instead Senior Care demonstrates a continued commitment to quality care through the proprietary PEAQ program, -Pursuing Excellence by Advancing Quality. The internationally known independent market research company of J.D. Power and Associates has been commissioned to routinely survey CAREGivers and clients to ensure consistent delivery of high quality home care services. The program provides client and CAREGiver satisfaction statistics based on telephone and on-line surveys. We look forward, with confidence, to receiving the same high marks we have been getting through our own in-house reviews
