We are committed to providing responsive, quality care for each of our clients. Our goal is not only to meet your expectations, but to exceed them.
Vital pieces of our unique "Quality Assurance Program" include:
- Our Client Care Specialist completes an initial home visit and creates an individualized "Plan of Care" based on the client's needs, likes and dislikes
- Our Client Care Specialist will meet with a Staff Supervisor and/or Staff Coordinator on a regular basis to communicate the Plan of Care, important compatibility criteria, and modifications to the Plan of Care
- Our Staff Coordinator will assign a qualified CAREGiver(s), manage the overall care schedule and maintain communication with the client and their family, as scheduling changes arise
- Our Client Care Specialist and/or Staff Supervisor will conduct the initial CAREGiver introduction with client, provide specific training and follow up with client and/or family within first few days of service
- The CAREGiver records their daily activities and observations in the Client Journal
- Our Client Care Specialist and R.N./Nurse Consultant conduct regular "home visits" to see first hand how the client's needs are being met, if there are changes in the client's condition and needs, or if there are other additional services or equipment that may now be appropriate
- In Addition, the Staff Supervisor and/or Staff Coordinator maintain communication with the client and their family to further assure we are providing quality care
- Our Professional CAREGiver notifies the office if they notice any significant changes in the client's physical, mental or emotional health, so we may communicate this to the client's family or other loved ones. When these situations arise, our Client Care Specialist conducts a special "home visit" to assess the situation
