Quality Care Assurance: Creating Exceptional Experiences
Making sure that we consistently deliver the promised quality of care to our clients is a dedicated effort for our team. It starts from a core philosophy embraced by our entire Care Team to exceed the needs of our clients and their families.
From the moment you or your family makes the initial contact with us, you will have a positive experience. We'll help you gather the information you need, answer your questions and build realistic expectations. Clear and consistent communication about your needs and our service level is an important part of building a strong, long-term partnership to care for you or a loved one. We can also make recommendations for other service providers that may be needed; we are here to help.
To help you evaluate our services we start by providing you our Service Information Packet. This consists of information about the range and quality of our services, our rates and an introduction to our Care Team.
Our philosophy is to provide assistance with the activities/tasks that will keep you safe and independent while honoring your routines and preferences. As you begin to work with our Care Team to understand the services available we follow a proven process to help you every step of the way:
* A Complimentary Home Visit or Care Consultation is set up to ensure you get to meet us personally and know us professionally. Our Client Care Coordinator will work to understand your needs and the environment in which care will be provided in order to make a good match with your CAREGiver.
* A Service Agreement is then presented and signed that gives us authorization for our CAREGiver to provide senior care services. This is not a binding contract that commits you to a specified amount or length of service. We believe you should be free to cancel at any time or amend times and days of service.
* A commitment to Client and CAREGiver Compatibility is our priority. In order to create meaningful relationships we make every effort to ensure a wonderful match is made. We get it right most of the time, but our clients are encouraged to call immediately if for some reason it just isn't the right fit. We have a large staff of CAREGivers of all ages and backgrounds to choose from to find the right CAREGiver match.
* A CAREGiver Service Introduction is scheduled by the Client Care Coordinator to introduce the CAREGiver to the client and to ensure a smooth transition; any last minute questions can be answered at this time. The introduction helps to reduce any hesitation about having someone new come into the home.
* A Client Journal (a binder) serves as a communication center. It contains emergency contact numbers and a daily log of notes and reports by the CAREGiver. This tool has also proven very helpful for communicating with family that might live out of town.
* A Quality Assurance Check is completed by the Client Care Coordinator at the end of the first day of service. This helps us ensure that the quality of care provided was as promised and any adjustments needed can be made right away.
* A Quality Assurance Client Visit will be performed within the first two weeks of care to check on the quality of care and review the information in the Client Journal.
Once the care service relationship is off to a good start, the Client Care Coordinator and the Staffing Coordinator will continuously conduct quality assurance checks in the form of phone calls, visits, and monitoring the Client Journal to ensure that the same high-quality service is on-going.
The senior care professionals at Home Instead Senior Care in Las Cruces believe that consistent communication is the key to success. Our team is committed to working closely with you and your family to help you live safely and independently. Clients and their family are encouraged not to hesitate to contact our staff with any concerns and questions. Close communication between you and the care team which is comprised of our office staff and CAREGivers is essential to enhance your care experience.
Please contact us at any time with questions or concerns or to learn more about our senior home care services: Call 575-522-7133
Email: jan.wimsatt@homeinstead
