 Betty Bowers, Founder Betty’s back-ground includes almost twenty years with Case Western Reserve University (“CWRU”). She was an integral part of the team that grew their Executive M.B.A. program in the 1980’s.
Betty learned about the opportunity at Home Instead Senior Care in the mid-1990’s. To many people, the concept of non-medical help for seniors in their own home seemed odd. Betty was quick to recognize the need for such services and became one of the first owners of a Home Instead Senior Care franchise in the United States.
Betty’s husband, Dr. David A. Bowers (Dave), was diagnosed with Parkinson’s and that journey with Dave led Betty to decide to sell the successful business she had built from the ground up. Betty chose to sell to her daughter, Jeannie and son-in-law, Scott. Scott and Jeannie then started in the business and worked all aspects eventually assuming ownership in mid-2003.
Sadly, Dave passed away in 2007. His presence in our lives was a true blessing and he continues to be missed.
Betty feels passionate about our motto, “To Us its Personal,” which is why she has continued her involvement with Home Instead Senior Care. Until February 2011, she served on the board of the Home Instead Senior Care Foundation. Betty also remains involved in other care programs through Home Instead Senior Care.
She is also involved again with CWRU in the Weatherhead School of Management working on a variety of projects with Dean Reddy.   Scott Radcliff, President Scott completed his undergrad at Ohio University majoring in Accounting and was in the National Honor Society for accounting. He then began a career in the insurance industry starting in Columbus and became involved with claims litigation in Cleveland. He completed his M.B.A., with a 4.0 GPA, at John Carroll University in 1999. Scott began his work with Home Instead Senior Care as Director of Operations in 2001. He has completed Home Instead Senior Care’s corporate training as well as Home Instead Senior Care’s award-winning, Alzheimer’s training program. Scott received Certified Senior Advisor (CSA) distinction in 2005.
Scott has a passion for exceeding expectations for each client and their family. He has learned so much from the seniors he has worked with and has valued the time he spent with clients and their families.  Jeannie Radcliff, Vice-President Jeannie’s undergraduate and graduate degree (M.B.A.) are both from CWRU. She began her career as an intern with IBM in Cleveland and continued there in marketing after her graduation. In addition to her start with IBM, Jeannie continued in marketing/sales positions with other companies before starting her family. Scott and Jeannie have two daughters and a son.
Both Scott and Jeannie embrace the Home Instead Senior Care motto, “To Us it’s Personal.” Their goal is to provide a family-friendly workplace where everyone works to make sure we are doing all we can:
- To honor God in all we do
- To enrich the lives of the seniors we work with
- To provide the highest quality care to those we serve
- To provide peace of mind to their families
- To continue as a consultative resource to the communities we serve
- To educate seniors, their families and the professionals we work with
Home Instead Senior Care’s corporate office began using J.D. Power & Associates in 2010 to help us truly measure the quality we provide. Our local office participates in this as well. J.D. Power’s analysis of our client care will be on-going. We are proud to report that as of our last survey (summer 2010), over 94% of our clients, and their families, would refer us to their friends and/or family members.  Maria Stewart, Staffing Supervisor Maria has over 20 years experience in scheduling and working with clients. Her background includes 15 years with Cleveland Clinic Foundation as scheduling supervisor.
She has been with Home Instead Senior Care for almost ten years. Maria has successfully handled many areas of our business including staffing, community education, client satisfaction and most recently in the role of Staffing Supervisor. Maria’s combined passion for seniors and concern for their families is obvious to those she works with.
She has completed the Certified Dementia Practitioner program.
She and her husband have a daughter that has just begun her nursing career.
 Eileen Foreman, Recruiting and Retention Coordinator Eileen has over 20 years experience in recruitment and retention. She has been with us for over five years. Her expertise ensures we are hiring quality CAREGivers that are interested in providing care to our seniors that not only enriches their lives but provides peace of mind to their families too.
With over 300 + CAREGivers in this office alone, Eileen is very busy! A client recently asked us, “Where do you find your excellent CAREGivers?” We give credit for that to Eileen! In addition to recruiting, Eileen makes sure our CAREGivers continue to receive quality education and training throughout the year. She was instrumental in making sure a large percentage of our CAREGivers completed Home Instead Senior Care’s award-winning Alzheimer’s training program.
Eileen has also taken charge of coordinating our Be a Santa to a Senior (“BASTAS”) program that helped ensure that close to 750 lonely and low-income seniors received a gift, and for most a visit too, at Christmas.
Eileen’s experience includes eight years with University Hospitals as Coordinator of House Staff Affairs, including recruiting internal medicine residents and five years with the Cleveland Clinic Health System as Professional Recruiter for Allied Support Professionals.
Eileen has successfully completed the Certified Dementia Practitioner program.
Eileen and her husband have 5 children- three in college.
 Carolyn Mitchell, Receptionist Carolyn has been with Home Instead Senior Care for approximately eight years. She understands the importance of making every caller feel understood and welcome. Carolyn is often the first-step in practicing our philosophy ----To Us it’s Personal! She embraces this belief both professionally and personally. Carolyn’s own mother recently turned 90 so she definitely relates well to the concerns of seniors and their families.
Carolyn has extensive experience as a receptionist. She has an Associate Degree from Cuyahoga Community College. Carolyn also has training in Medical Terminology and used that when she worked with local law firms assisting paralegals.
Carolyn and her husband have grown children and enjoy traveling.  Sheila Dunlap, Senior Staffing Coordinator Sheila already had 20 plus years dedicated to staffing when she joined our team six years ago. She has an Associate degree in Business Administration from Cleveland State University. Sheila’s work experience includes staffing with hospitals, ICU’s, and the medical and non-medical side of staffing.
Sheila has three children. Her oldest daughter recently graduated college and her other two are in middle school. Karen Wajda, R.N., M.S.N., C.L.N.C, Client Care Manager Karen has more than 20 years in the nursing field. Karen has a BSN and MSN, and is a Certified Legal Nurse Consultant. She has worked as a Clinical Nurse with University Hospitals. Karen’s caring personality and excellent nursing skills are appreciated by the Home Instead Senior Care clients she works with. She is passionate about helping to prepare family caregivers for the challenges of providing care, particularly to those struggling with Dementia or Alzheimer’s disease.
Karen not only works with our clients she is also a valuable resource for educational speaking engagements that Home Instead Senior Care conducts on a regular basis in the communities we serve. In addition to working with Home Instead Senior Care clients, Karen is a nursing professor in the Accelerated Nursing program at Ursuline College.
Karen and her husband have four children. Her son is about to enter college this year.  Kate Bernard, Client Care Manager Kate joined the team at Home Instead Senior Care in early 2008. She started with the company as a Staffing Coordinator but was always interested in working directly with our clients. Last year she was excited to transition into Client Care Management. As a Client Care Manager, Kate works with clients, their families and their CAREGivers to ensure that we are providing quality services to our clients and addressing their changing care needs. Kate has had Certified Dementia Practitioner training as well.
Prior to joining Home Instead Senior Care, Kate worked as a case manager at Community Resources for Independence in PA. Kate graduated from Thiel College in 2006.
 Crystal Harris-Jackson, Recruitment & Retention Crystal has been with Home Instead Senior care for five years. She started in our Staffing/Scheduling department. Prior to joining our team, she had 12 years experience staffing with both medical and non-medical homecare companies. Crystal has recently started working with the Human Resource side of our business including CAREGiver training.
In addition to being a State Tested Nursing Assistant for over 10 years, Crystal is also working on her Registered Nursing (R.N.) degree and plans to graduate soon. Mary Nicoletti, Administrative Mary has been a part of our team since 2003. Mary has a long background with the Catholic Diocese and Cathedral Latin high school. Mary helps out with a variety of administrative issues and assists Ted with the financial side of the business. Pam Leary, Staffing Coordinator Pam has ten plus years in staffing with local hospitals, nursing homes and home care. She has been with Home Instead Senior Care for almost two years. Prior to staffing she worked in the Parma court system. Pam is also a licensed realtor. Pam and her husband have three children –two in college and one still at home.  Maria Matta, Community Service Representative Maria joined Home Instead Senior Care in the spring of 2010 after taking some time to raise the youngest of her three children. Before that, Maria completed her B.S. In Business Administration and Marketing at Bowling Green State University. After completing her degree, Maria began an extensive sales and marketing career. She has 20 years experience in the medical product and pharmaceutical industries. Maria has enjoyed learning about our industry and shares our passion for educating seniors and their families about the resources and options available to them. Maria and her husband have two children at home and one in college. Melissa Fuhry, Bookkeeper Melissa has a BA degree in Accounting from the Ohio State University. She previously worked as a Systems Analyst at Columbia Gas for 7 years, when she lived in Columbus. She also has over 10 years experience as the Bookkeeper for a small Columbus Insurance Agency.
Melissa has 2 children. Her son is in High School and her daughter is in Middle School. | 