Hank Dallago - Executive Director Hank comes to us with a wealth of experience and personal attributes which make him extremely well suited for leading the organization. Hank has spent a number of years running his own business providing products and services geared toward serving the senior market. “The number one attribute that attracted me to ask Hank to join us is his personal integrity”, stated Owner and President, Scott Ehrsam. “Consistently providing a superior customer service experience is one of our primary goals. Hank has a long and proven track record of exceeding customer’s expectations. We’re excited about what Hank is bringing to the table”.   Judi Thompson - Executive Assistant We have the good fortune that the man Judi was marrying was relocating to Tucson. Judi came to us in the summer of 2009 from a Home Instead Senior Care office in Hemet, California. Her experience in Hemet, along with her innate administrative talent, makes her a key figure in ensuring that the office is operating efficiently and effectively. Her soothing tone and calm demeanor also makes her a fantastic receptionist.  Nancy Barnwell - Client Care Manager Nancy is a real coup for Home Instead Senior Care. "I have known Nancy for almost ten years and was thrilled to add her to our team," said Scott. "After eight years in homecare and hospice and the last five serving the Alzheimer's Association, Nancy is uniquely well suited for ensuring client satisfaction," he added. Nancy 's job is to "own" service quality from the initial meeting to set up services, to ongoing monitoring of client satisfaction. "I've known Scott and Home Instead Senior Care for years, in fact I even used Home Instead a few years ago to help with my aunt. It's very satisfying to work with an organization so dedicated to quality service", added Nancy.  Mary Bourne- Community Relations Manager It is Mary’s primary responsibility to create awareness of the service offerings of Home Instead Senior Care within the community. It really is all about building relationships. “When Mary joined the team in mid 2010, I knew we had found someone special,” said Scott. Mary has extensive experience generating awareness in a wide spectrum of health related products and services. It was her experience working for a hospice provider that created the special connection with serving the elderly. “I truly believe that everyone at Home Instead is committed to providing exceptional quality. I see it everyday. It’s easy to be enthusiastic when you believe in what you’re representing,” Mary added.  Bonnie Martinez-Hatley - Staffing Manager Bonnie is the backbone of what gives Home Instead Senior Care the ability to consistently exceed our client's expectations. Efficient scheduling, making perfect matches between clients and CAREGivers, and reacting quickly to staffing requests are what separates Home Instead Senior Care from other competing services. "We put ourselves into our client's shoes and we know these things are very important. It requires more effort, but it's often the difference between acceptable and exceptional. We strive to be exceptional," Bonnie proudly stated.  Tormay Newman - Director, CAREGiver Education & Training Providing well-trained CAREGivers is crucial to the Home Instead Senior Care mission of offering superior client service. Tormay plays such a critical role in achieving this objective. She possesses a Masters degree in Education from the University of Arizona, as well as nearly thirty years of training and education experience. Prior to joining Home Instead Senior Care in 2005, Tormay had spent seven years at the Alzheimer's Association in Tucson, where she was the Regional Director of Programs and Services. "Our training curriculum is industry leading and second to none. Needless to say, we believe we have the single best person available to ensure that we have the best trained non-medical CAREGivers in Tucson," stated Scott.  Becky Ratliff-Bosch - Client Care Coordinator Becky comes to us with a great blend of professional experience. Not only does Becky have a background in marketing, but she also has experience as a Social Worker and patient advocate. Becky was seeking an opportunity to represent a company that she felt not only confident in, but proud of the level of quality of services offered. She also wanted the chance to develop relationships within the community and feel a sense of satisfaction knowing that the care offered had a profoundly positive effect on the clientele and their families. Becky joined the Home Instead Senior Care team in August of 2006. “We are so pleased to have Becky. She is the perfect blend of enthusiasm and compassion,” said Owner, Scott Ehrsam.  Evie Stamps – Client Care Coordinator Evie first joined us in May of 2009 as a CAREGiver after several years as an independent business owner in home services. Her acumen for not only providing excellent care, but an innate ability to understand and respond to client needs, became very apparent. She further demonstrated her talent as a CARECounselor, mentoring and supervising other CAREGivers. As a Client Care Coordinator, Evie excels in ensuring that we are delivering on our promise of excellent care for our clients. From the initial Care Consultation through the multiphase Quality Assurance process, Evie’s passion for excellence shines through.  Rachel Coyle - CARECounselor Rachel started her career at Home Instead in May of 2007 as a CAREGiver. Amongst her assignments, Rachel was the primary Home Instead CAREGiver for Owner Scott Ehrsam’s mother, Eva, for the last two years of her life. Eva was often heard saying, “I don’t know what I’d do without Rachel”. Rachel was part of the group of staff and CAREGivers that developed the CARECounselor program to mentor, prepare, and care for our most valued asset, our CAREGivers. Rachel daily achieves the objectives of the program to ensure that our CAREGivers are well prepared and also feel connected and appreciated.  Jen Taylor - CARECounselor Jen became a CAREGiver for Home Instead in June of 2007, after an exceptional career in a variety of customer service positions. Jen has consistently proven herself an excellent CAREGiver for a broad variety of client needs and services. She has quickly proven herself an exceptional CARECounselor as well. She is extremely intuitive about the needs of both clients and CAREGivers. The CAREGivers truly appreciate her support and feed off of her enthusiasm. “I love what I do!” Jen has often been heard saying. We love what she does too.  Cindy Heintz – Recruitment and Retention Assistant Cindy was an exceptional CAREGiver from the time that she joined us in November of 2004. She was also a foundational member of the group that developed the CARECounselor program. Cindy served as a CARECounselor for a couple of years offering her the opportunity to work more closely with the office staff. It quickly became apparent that Cindy was gifted with exceptional organizational skills and detail orientation. She made the switch to full time Recruiting and Retention Assistant in the fall of 2010 and has done a heroic job of bringing order to all administrative functions surrounding the effort to find and keep the very best CAREGivers.  Carol Irizarry-Pierce – After Hour and Weekend Staffing Supervisor During the 16 years that we have been in business we have never been so well prepared to handle all of the staffing requirements that arise outside of “normal” business hours. Carole is on duty from the time the office staff leaves in the evening until they return the following morning. Working along side Becky, our After Hour Client Care Coordinator, this dynamic duo is prepared to handle whatever comes our way. Carole has an extensive background in customer service in the insurance industry as well as working as a caregiver prior to joining Home Instead in October 2009. We have a 24/7 business, and we are able to manage it better than anyone in our industry thanks to Carole and Becky.  Gina Dragland - Receptionist That cheerful voice you hear when you call, or the smiling face you see when you walk through our door is most likely our receptionist Gina (pronounced with a hard G, like Gary). Gina comes from a background tailor made for greeting clients and CAREGivers for Home Instead. She has several years experience as a professional receptionist as well as working as a CAREGiver, both for Home Instead and prior positions. Gina’s goal is to make every visitor, either by phone or in person, feel like the most important of the day. We hope you feel that way too.  Alicia Garcia – Staffing Coordinator Like many of our staff, Alicia started her career with us as a CAREGiver. She has such a heart for our seniors and was universally praised by the clients she served. With her previous background working in medical offices and a hospital billing department, she also had solid skills we could utilize in our office. Since November 2011, Alicia has brought her attention to detail and excellent customer service skills to assisting Bonnie with the ever present demands of staffing. Our trust was well placed and Alicia is performing as if she’s been in this position for years. Not only is she already performing at a high level, but she is a true pleasure to have in the office. | 