Home Instead Senior Care Team

Our Team

Tucson's Home Instead Senior Care franchise has been locally owned and operated by Scott Ehrsam since it opened in 1996. Scott has had the opportunity to watch his franchise grow from a small office with only a handful of clients, to a flourishing, reliable provider of senior home care services. Today, Scott works closely with the Home Instead Senior Care staff, consisting of a strong group of individuals who bring their own unique backgrounds, experiences, and talents to the table. The gifted team also doubles as wonderful source for information and community resources. A common saying is "if we can't answer your questions or serve your needs, we will try to refer you to someone who can."

When you're ready for help, our caring staff is available 24/7 to quickly answer your questions and accommodate your needs.


		Judi Thompson Executive Assistant We have the good fortune that the man Judi was marrying was relocating to Tucson. Judi came to us in the summer of 2009 from a Home Instead Senior Care office in Hemet, California. Her experience in Hemet, along with her innate administrative talent, makes her a key figure in ensuring that the office is operating efficiently and effectively. Her soothing tone and calm demeanor also makes her a fantastic receptionist.
		Bonnie Martinez-Hatley Staffing Manager Bonnie is the backbone of what gives Home Instead Senior Care the ability to consistently exceed our client's expectations. Efficient scheduling, making perfect matches between clients and CAREGivers, and reacting quickly to staffing requests are what separates Home Instead Senior Care from other competing services. "We put ourselves into our client's shoes and we know these things are very important. It requires more effort, but it's often the difference between acceptable and exceptional. We strive to be exceptional," Bonnie proudly stated.
		Celeste Olander Recruitment and Retention Coordinator Celeste first joined us in the summer of 2008 as an On-Call Supervisor. She is such a capable professional that we have utilized her in a number of capacities. She assumed the responsibilities for hiring and retaining the very best CAREGivers. Her background in a variety of professional and voluntary positions all focused on caring for people in a variety of settings, makes her well suited to determine the suitability of a candidate for a caregiving position. Her infectious personality is perfect for connecting and keeping them around.
		Tormay Newman Director of CAREGiver Education and Training Providing well-trained CAREGivers is crucial to the Home Instead Senior Care mission of offering superior client service. Tormay plays such a critical role in our ability to consistently reach this objective. She possesses a Masters degree in Education from the University of Arizona, as well as nearly thirty years of experience in a variety of training and education in senior-oriented positions. Prior to joining Home Instead Senior Care in 2005, Tormay had spent seven years at the Alzheimer's Association in Tucson, where she was the Regional Director of Programs and Services. Tormay is in charge of training our CAREGivers in the Home Instead Senior Care's Alzheimer's and Dementia program. The training program is corporate-designed and mandatory for all CAREGivers. It works to ensure our particular client needs are met with professionalism and confidence. "Our national training curriculum has progressed and expanded tremendously in the last few years. Needless to say, we believe we have the single best person available to ensure that we have the best trained non-medical CAREGivers in Tucson," stated Scott.
		Nancy Barnwell Client Care Manager Nancy is a real coup for Home Instead Senior Care. "I have known Nancy for almost ten years and was thrilled to add her to our team," said Scott. "After eight years in homecare and hospice and the last five serving the Alzheimer's Association, Nancy is uniquely well suited for ensuring client satisfaction," he added. Nancy 's job is to "own" service quality from the initial meeting to set up services, to ongoing monitoring of client satisfaction. "I've known Scott and Home Instead Senior Care for years, in fact I even used Home Instead a few years ago to help with my aunt. It"s very satisfying to work with an organization so dedicated to quality service", added Nancy .
		Becky Ratliff-Bosch Community Relations Manager Becky comes to us with a great blend of professional experience. Not only does Becky have a background in marketing, but she also has experience as a Social Worker and patient advocate. Becky was seeking an opportunity to represent a company that she felt not only confident in, but proud of the level of quality of services offered. She also wanted the chance to develop relationships within the community and feel a sense of satisfaction knowing that the care offered had a profoundly positive effect on the clientele and their families. Becky joined the Home Instead Senior Care team in August of 2006. "We are so pleased to have Becky. She is the perfect blend of enthusiasm and compassion," said Owner, Scott Ehrsam.
		Susan Howard Client Care Manager Susan joined our office in the summer of 2007. She is passionate about the quality of the service that we deliver. She feels a strong bond with the clients and their families and is tireless in making sure everything is as they want it. Susan spent a number of years in the hospice industry prior to joining our team. The special connection made in hospice care has impacted Susan, and our clients know that in Susan they have a true advocate.