Hank Dallago - Executive Director
Hank comes to us with a wealth of experience and personal attributes which make him extremely well suited for leading the organization. Hank has spent a number of years running his own business providing products and services geared toward serving the senior market. “The number one attribute that attracted me to ask Hank to join us is his personal integrity”, stated Owner and President, Scott Ehrsam. “Consistently providing a superior customer service experience is one of our primary goals. Hank has a long and proven track record of exceeding customer’s expectations. We’re excited about what Hank is bringing to the table”.
Tormay Newman - Director, CAREGiver Education & Training
Providing well-trained CAREGivers is crucial to the Home Instead Senior Care mission of offering superior client service. Tormay plays such a critical role in achieving this objective. She possesses a Masters degree in Education from the University of Arizona, as well as nearly thirty years of training and education experience. Prior to joining Home Instead Senior Care in 2005, Tormay had spent seven years at the Alzheimer's Association in Tucson, where she was the Regional Director of Programs and Services. "Our training curriculum is industry leading and second to none. Needless to say, we believe we have the single best person available to ensure that we have the best trained non-medical CAREGivers in Tucson," stated Scott.
Bonnie Martinez-Hatley - Staffing Manager
Bonnie is the backbone of what gives Home Instead Senior Care the ability to consistently exceed our client's expectations. Efficient scheduling, making perfect matches between clients and CAREGivers, and reacting quickly to staffing requests are what separates Home Instead Senior Care from other competing services. "We put ourselves into our client's shoes and we know these things are very important. It requires more effort, but it's often the difference between acceptable and exceptional. We strive to be exceptional," Bonnie proudly stated.
Julie Stafford - Community Relations Manager
Julie joined Home Instead in the summer of 2012 and brings with her an infectious smile and a true passion for serving seniors. She has spent many years in the senior care industry in a variety of senior living options and hospice care.
“I am so excited to be a part of the Home Instead team. Helping seniors stay in the place they call home as long as they wish is truly a gift and I have been so impressed with the work Home Instead has done in this community”, Julie stated.
“Julie possesses all of the attributes we look for in someone to represent us to the community. Foremost is her integrity and enthusiasm for helping seniors and for working for Home Instead. We are thrilled to have her on board,” said Scott Ehrsam, owner.
Lauren Boice - Community Relations Manager
Lauren joined Home Instead in the fall of 2012. She brings with her a vast background in many areas of senior care and customer relations. She is a consummate professional and presents herself and Home Instead in a manner that is both personable and professional. “We are very excited to have Lauren representing Home Instead. Her personal integrity and commitment to providing excellent client service mesh perfectly with our values”, stated Scott. Lauren is a resident of Green Valley and an integral part of our ongoing commitment to that community.
Nancy Barnwell - Client Care Manager
Nancy is a real coup for Home Instead Senior Care. "I have known Nancy for almost ten years and was thrilled to add her to our team," said Scott. "After eight years in homecare and hospice and the last five serving the Alzheimer's Association, Nancy is uniquely well suited for ensuring client satisfaction," he added. Nancy 's job is to "own" service quality from the initial meeting to set up services, to ongoing monitoring of client satisfaction. "I've known Scott and Home Instead Senior Care for years, in fact I even used Home Instead a few years ago to help with my aunt. It's very satisfying to work with an organization so dedicated to quality service", added Nancy.
Evie Stamps – Client Care Manager
Evie first joined us in May of 2009 as a CAREGiver after several years as an independent business owner in home services. Her acumen for not only providing excellent care, but an innate ability to understand and respond to client needs, became very apparent. She further demonstrated her talent as a CARECounselor, mentoring and supervising other CAREGivers. Now, as a Client Care Manager, Evie excels in ensuring that we are delivering on our promise of excellent care for our clients. From the initial Care Consultation through the multiphase Quality Assurance process, Evie’s passion for excellence shines through.
Becky Ratliff-Bosch - Client Care Coordinator
Becky comes to us with a great blend of professional experience. Not only does Becky have a background in marketing, but she also has experience as a Social Worker and patient advocate. Becky was seeking an opportunity to represent a company that she felt not only confident in, but proud of the level of quality of services offered. She also wanted the chance to develop relationships within the community and feel a sense of satisfaction knowing that the care offered had a profoundly positive effect on the clientele and their families. Becky joined the Home Instead Senior Care team in August of 2006. “We are so pleased to have Becky. She is the perfect blend of enthusiasm and compassion,” said Owner, Scott Ehrsam.
Jen Taylor - Client CARE Coordinator
Jen became a CAREGiver for Home Instead in June of 2007, after an exceptional career in a variety of customer service positions. Jen has consistently proven herself an excellent CAREGiver for a broad variety of client needs and services. She has quickly proven herself an exceptional CARE Coordinator as well. She is extremely intuitive about the needs of both clients and CAREGivers. The CAREGivers truly appreciate her support and feed off of her enthusiasm. “I love what I do!” Jen has often been heard saying. We love what she does too.
Judi Thompson - Executive Assistant
We have the good fortune that the man Judi was marrying was relocating to Tucson. Judi came to us in the summer of 2009 from a Home Instead Senior Care office in Hemet, California. Her experience in Hemet, along with her innate administrative talent, makes her a key figure in ensuring that the office is operating efficiently and effectively. Her soothing tone and calm demeanor also makes her a fantastic Executive Assistant.
Cindy Heintz – Recruitment and Retention Assistant
Cindy was an exceptional CAREGiver from the time that she joined us in November of 2004. She was also a foundational member of the group that developed the CARECounselor program. Cindy served as a CARECounselor for a couple of years offering her the opportunity to work more closely with the office staff. It quickly became apparent that Cindy was gifted with exceptional organizational skills and detail orientation. She made the switch to full time Recruiting and Retention Assistant in the fall of 2010 and has done a heroic job of bringing order to all administrative functions surrounding the effort to find and keep the very best CAREGivers.
Kandace Weeks - Assistant Staffing Coordinator
Kandace proved herself an outstanding CAREGiver for Home Instead in September of 2011. Her steady hand in dealing with some very difficult client situations gave us great confidence in inviting her to join the office staff as a Staffing Assistant in September of 2012. Kandace is very organized and efficient, highly valued traits in coordinating the schedules of hundreds of clients and CAREGivers. That steady hand reveals itself almost daily in handling the urgent staffing issues we face every day.
“Kandace brings a dry wit along with her calm demeanor which we’ve all come to appreciate. You can’t help but feel she’s ‘got it covered’, figuratively and literally”, said Scott.
Pauline Smith - Receptionist (Director of First Impressions)
Pauline began her career with Home Instead as a CAREGiver in August of 2011. She proved herself as a very congenial companion to many of our clients. Her sunny disposition and quick wit made her an outstanding candidate for the position of Receptionist, otherwise known as Director of First Impressions. Pauline took over that role in June of 2012. She makes every guest that walks through the door or calls the office that they are the highlight of her day.
“Pauline’s obvious talents for organization are also being used for the unenviable task of trying to help me stay organized,” stated Scott. “Pauline makes everyone’s day brighter by being great at both these jobs”.
Marlo Simons – CARECounselor
Marlo began her career with Home Instead in May 2010. She has been a CARECounselor since early 2012. Marlo’s calm and steady demeanor is a great asset as she deals with the myriad of situations our CAREGivers face on a daily basis. She is such a great combination of passion for serving others, compassion for our clients, and professional caregiving that she represents an ideal model for our CAREGivers. “Making sure our CAREGivers are well prepared for their clients and making them feel connected and appreciated really energizes me every day”, said Marlo. Owner Scott stated, ”Marlo embodies everything we wish our CAREGivers to emulate. She is a terrific addition to the team.”
Carol Irizarry-Pierce – After Hour and Weekend Staffing Supervisor
During the 16 years that we have been in business we have never been so well prepared to handle all of the staffing requirements that arise outside of “normal” business hours. Carole is on duty from the time the office staff leaves in the evening until they return the following morning. Working along side Becky, our After Hour Client Care Coordinator, this dynamic duo is prepared to handle whatever comes our way. Carole has an extensive background in customer service in the insurance industry as well as working as a caregiver prior to joining Home Instead in October 2009. We have a 24/7 business, and we are able to manage it better than anyone in our industry thanks to Carole and Becky.
Jeannette Poniatowski – Weekend CARECounselor
Jeannette started as a CAREGiver in April of 2011. In the fall of 2012, she began assisting Becky on the weekends as a CARECounselor. “Having Jeannette helping me on the weekends has been tremendous,” stated Becky. “We are a 24/7 business and Jeannette is so helpful in ensuring we deliver the same quality regardless of which day it is”. “Like all of our CARECounselors, Jeannette proved herself an exceptional CAREGiver prior to becoming a CARECounselor,” added Scott. “No other homecare company provides the mentorship and oversight that we do with our CARECounselor program.”
Joanne Baird – Payroll Assistant
Joanne joined Home Instead as a CAREGiver in January 2009. Like many of our CAREGivers, Joanne had a wealth of diverse experience prior to becoming a CAREGiver. In Joanne’s case we tapped into her office experience to assist us with processing payroll which consists of gathering the hours reported daily by our more than 200 CAREGivers serving our nearly 200 clients. Accuracy is of course a top priority. Joanne’s experience in the office as well as being a CAREGiver is a great asset in this regard. Joanne still provides care to a client she has served for a couple of years. “Those special relationships are just too difficult to walk away from. I’m fortunate to be able to keep that and help in the office as well,” stated Joanne.